After you’ve returned from the dispensary with your patient’s products, you have one last step to go. You need to help patients with their products. Many patients experience some sort of accessibility barrier. That’s why we are here to help! There are three easy steps to make sure you set up your patient for success.
Some patients may lack the fine motor control or strength to dealing with some of the packagings you will find in a dispensary. Make sure to offer assistance, and if accepted, make sure to:
- Open any boxes or packaging
- Remove any protective seals
- Attach any cartridges to their battery
Assisting the patient with packaging is one of the three essential tasks.
While rare, it occasionally happens that you will encounter a defective product. Most likely, it will be a defective cartridge or battery. If this happens, establish an action plan of when you will return to the dispensary to process a return.
Establishing a follow-up plan if you encounter a defective product is one of the essential tasks.
Hot Tip: You should return to the dispensary as soon as possible to process a return as there may be limits on how long your patient has to process a return.
Cannabis has some storage best practices that are easy to follow.
- Flower should be stored in an opaque airtight container.
- Loose concentrates should also be stored in such a manner.
- Cartridges should be stored upright and out of direct light as well.
- Edibles or oral options should be stored at room temperature in an airtight container.
Reviewing storage best practices is one of the three essential tasks.